ADIB | Service Catalogue - Finance Services

Overdraft (OD) facility for Current Accounts with Salary Transfer

Required Documents	EID/Passport/DBR eligibility
Required forms to be filled	Temp OD form
Customer Journey	Customer's Journey: Visit the branch, submit documents, sign the docs, go to CRO to pay fees/ charges(if applicable)
Eligibility (who is eligible for this service)	All ADIB Retail Customers* *-Subject to Bank's approved SOPs and policies
Terms and Conditions	All T&Cs are mentioned in the manual/digital forms pertaining to the specific request.Customer is requested to sign the docs with T&Cs
Service time	12
Fees/ Charges/ Tarrifs	Segment based charge(50-100 AED+VAT)
Channels	Branches

New Personal Finance

Required Documents	EID/Passport,Murabaha contract,Security cheque,Debit Authority Form,supporting docs
Required forms to be filled	NA
Customer Journey	Customer's Journey: Visit the branch, submit documents, sign the docs, go to CRO to pay fees/ charges(if applicable)
Eligibility (who is eligible for this service)	All ADIB Retail Customers* *-Subject to Bank's approved SOPs and policies
Terms and Conditions	All T&Cs are mentioned in the manual/digital forms pertaining to the specific request.Customer is requested to sign the docs with T&Cs
Service time	20
Processing Time	Same day
Fees/ Charges/ Tarrifs	As per policy selected automatically in Finnone
Channels	Branch,Sales

New Auto Finance

Required Documents	EID/Passport/Salary certificate,quotation,supporting docs
Required forms to be filled	Auto finance, murabaha,Fees,AECB Declaration
Customer Journey	Customer's Journey: Visit the branch, submit documents, sign the docs, go to CRO to pay fees/ charges(if applicable)
Eligibility (who is eligible for this service)	All ADIB Retail and BBD Customers* *-Subject to Bank's approved SOPs and policies/small>
Terms and Conditions	All T&Cs are mentioned in the manual/digital forms pertaining to the specific request.Customer is requested to sign the docs with T&Cs
Service Time	15
Fees/ Charges/ Tarrifs	Minimum 500 AED - based on campaigns to rebate processing fee
Channels	Branches,BBD

Registration of Direct Debit Authorization (DDA)

Required Documents	EID/Passport,Security cheque,DDA form,CRM approval for Date change
Required forms to be filled	Customer Request form
Customer Journey	Customer's Journey: Visit the branch, submit documents, sign the docs, go to CRO) for request processing
Eligibility (who is eligible for this service)	All ADIB Retail Customers* All ADIB Retail Customers*
Terms and Conditions	All T&Cs are mentioned in the manual/digital forms pertaining to the specific request.Customer is requested to sign the docs with T&Cs
Service time	10
Processing Time	same day
Fees/ Charges/ Tarrifs	NA
Channels	Branches,Collections

Installment Details Change

Required Documents	EID/Passport,Security cheque,DDA form,CRM approval for Date change
Required forms to be filled	Customer Request form
Customer Journey	Customer's Journey: Visit the branch, submit documents, sign the docs, go to CRO for request processing
Eligibility (who is eligible for this service)	All ADIB Retail Customers* *-Subject to Bank's approved SOPs and policies
Terms and Conditions	All T&Cs are mentioned in the manual/digital forms pertaining to the specific request.Customer is requested to sign the docs with T&Cs
Service time	10
Processing Time	Same day
Fees/ Charges/ Tarrifs	NA
Channels	Branches,Collections

Partial Settlement

Required Documents	EID/Passport copy, cheque copy if deposit is through cheque
Required forms to be filled	Customer Request form
Customer Journey	Customer's Journey: Visit the branch, submit documents, sign the docs, go to CRO to pay fees/ charges(if applicable) for request processing
Eligibility (who is eligible for this service)	All ADIB Retail Customers* *-Subject to Bank's approved SOPs and policies
Terms and Conditions	All T&Cs are mentioned in the manual/digital forms pertaining to the specific request.Customer is requested to sign the docs with T&Cs
Service time	9
Processing Time	max 2 days
Fees/ Charges/ Tarrifs	1% of the partial amount(charge includes VAT)
Channels	Branches,Collections,DSU

Early Settlement

Required Documents	EID/Passport along with Liability certificate from other bank, cheque copy,CC guarantee letter,Cover note from competition bank for buy out cases
Required forms to be filled	Setlement Request form
Customer Journey	Customer's Journey: Visit the branch, submit documents, sign the docs, go to CRO to pay fees/ charges(if applicable)
Eligibility (who is eligible for this service)	All ADIB Retail Customers
Terms and Conditions	All T&Cs are mentioned in the manual/digital forms pertaining to the specific request.Customer is requested to sign the docs with T&Cs
Service Time	9
Processing Time	max 2 days
Fees/ Charges/ Tarrifs	1% of the principle outstanding(charge includes VAT)
Channels	Branches,DSU,Collections

Installment Deferral / Postponement

Required Documents	EID Copy
Required forms to be filled	Customer Request form
Customer Journey	Customer's Journey: Visit the branch, submit documents, sign the docs, go to CRO for request processing
Eligibility (who is eligible for this service)	All ADIB Retail Customers* *-Subject to Bank's approved SOPs and policies
Terms and Conditions	All T&Cs are mentioned in the manual/digital forms pertaining to the specific request.Customer is requested to sign the docs with T&Cs
Processing Time	max 2 days
Fees/ Charges/ Tarrifs	NA
Channels	Branches,Rehab & retention, Collections

Customer retention and rescheduling of Murabaha Installments

Required Documents	EID/Passport
Required forms to be filled	Sukuk Finance Request form
Customer Journey	Customer's Journey: Visit the branch, submit documents to CRO and sign the docs for request processing and payment of fees/charges(if applicable)
Eligibility (who is eligible for this service)	All ADIB Retail Customers* *-Subject to Bank's approved SOPs and policies
Terms and Conditions	All T&Cs are mentioned in the manual/digital forms pertaining to the specific request.Customer is requested to sign the docs with T&Cs
Fees/ Charges/ Tarrifs	NA for Rehab and Retention(upto 2600AED max Sukuk trading fees)
Channels	Branches,RCC

Liability Certificate

Required Documents	VALID ADIB LC ORIGINAL CHQ COVERING LETTER FROM OTHER BANK LG IF REQUESTED OTHER BANK OFFERING LETTER CUSTOMER SETTLEMENT REQUEST CARD CANCELATION REQUEST EID
Required forms to be filled	FINANCE SETTLEMENT AND COVER CARD CANCELATION FORM
Customer Journey	VISIT THE BRANCH WITH PR OF THE OTHER BANK THEN THE OTHER BANK PR VISIT TO COLLECT THE NLC
Eligibility (who is eligible for this service)	ALL THE CUSTOMER WHO HAS FINANCE WITH ADIB
Terms and Conditions	ALL DOCUMENTS MUST BE VALID & MATCHING WITH OUR LC 100%
Service Time	30 MINUTES
Processing Time	5-10 DAYS
Fees/ Charges/ Tarrifs	N/A
Channels	BRANCHES, RFO, REHAB