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We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19) and we want to assure you that ADIB is committed to being responsive to your needs as the situation evolves.

We continue to act in accordance with the UAE governments’ directives. We have applied the necessary measures to ensure business continuity and the safety and wellbeing of our staff and customers. Download COVID19 – Installment Deferral Application Form

Call centers and branches

Branch Timings and Call center Operations

In line with Instructions from local authorities ADIB has closed 23 branches located in Commercial Centers and shopping Malls. Other branches will be operating:

Regular Branches from 8:00 am to 2:00 pm
Mall Branches (where open given current restrictions) from 10:00 am to 5:00 pm

All our mall branches, however, will remain temporary closed until further notice.

We have augmented daily cleaning procedures in branches and ATMs with the use of stronger disinfectant products on high-touch surfaces, have made hand sanitizer readily available, and are educating branch teams on best practices. Check the list of operating branches & ATMs.

We are currently experiencing high call wait time due to current Covid-19 situation resulting in low capacity at the call center. Kindly use call center services only for critical services. For any other queries, we encourage you to use our Internet Banking and Mobile banking applications. Thank you for your understanding.”

Digital channels for safe and 24/7 access

We strongly encourage you to use ADIB’s digital tools and other resources for self-service banking and 24/7 account access. You can access your accounts online by using ADIB Mobile app or our internet banking channels. From there you can make payments, view transactions, apply for a finance or a card, check balances, transfer funds or find an ATM, and more.

Check out this video.

ADIB Video

 

If you have not enrolled in ADIB Mobile Banking App , it only takes a few minutes. Enroll now

     

 

Promoting health and safety

Nothing is more important than your health and safety, and the health and safety of our employees. We are taking multiple measures to minimize health risks to our staff, our customers and our communities, including enhanced cleaning procedures in our branches and ATMs.

To know more about our measures check out this video

 

Fraud awareness

Scammers may take advantage of this situation, so please be extra careful and remember that ADIB will never ask you about personal information such as OTP or pin number. Also, please do not share sensitive information such as your passwords, PIN, CVV and OTP with anyone. Please Click here for more tips.





We will continue to closely monitor the situation and evaluate additional measures to support our customers and communities as needs arise.

Relief package

Customers who are impacted may get in touch with the bank to discuss further relief program

5% cash back on grocery expenditure for a period of 3 months when paid with any ADIB Covered Card

5% cashback on utility bills for a period of 3 months when paid with any ADIB Covered Card with the possibility of instalment free of charge up to 6 months

FREE of charge instalment plans on card expenditures for a period of 6 months

FREE temporary limit increases on Covered Cards

5% discount on down payment for home finance

FREE of charge 12 months instalment on school fees or 5% cashback

50% discount on online remittances and cheque book requests for SME

Download COVID19 – Installment Deferral Application Form

ADIB provides financial relief measures to customers in response to Covid-19

Click here to read more

Download the ADIB Mobile Banking App now!